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- Educational Articles - |
FAQs (Frequently Asked Questions):
Need assistance in ordering items? Please take a look below for some answers to our frequently asked questions or feel free to
Q: What’s the best way to place an order?
A: If you have an order that’s needed urgently or overnight, please call us directly! Otherwise, we’re happy to try and accommodate your business needs. If you’re having trouble with our online order form or can’t find something you’re looking for then by all means send an email with your order to [email protected] or give us a call at: 1.800.265.8350
We also have an order form you can fill out and scan to email to us or fax to: 1.800.914.1141
Q: What if I can’t find something I’m looking for?
A: Please, by all means give us a call or send us an email. While we try to keep our urn offerings up to date, some products that were in our older catalogues may have been discontinued and may not appear on our website. It’s possible we still have some limited stock remaining or can possibly special order it in for you.
Q: How long does it take for an urn to arrive?
A: Canadian orders ship from our warehouse in Guelph, Ontario, and American/International orders ship from our warehouse in Livonia, Michigan. Depending on where you’re located, it can be overnight, or possibly 5 or more business days! If need something by a specific time and need a shipping timeframe please let us know. We recommend that you always give yourself an extra day or two to receive the item in case of weather delays, etc.
Generally speaking, as long as we get confirmation for a personalized urn order by 3:30 PM Eastern Standard Time we can ship in-stock items the same day. For orders with engraving, we always send a proof over for confirmation, and we need to receive confirmation before we can proceed with engraving! If you have an urgently needed order, please call us so we can assist you directly and make sure your order gets there on time.
Q: Do you sell directly to the general public?
A: No, we operate as a provider to the funeral profession and licensed funeral professionals. If you’re interested in purchasing our products, they may be obtained through your local funeral firm.
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